pk89 Privacy Policy —
Your Data, Protected and Respected

1 Introduction

This Privacy Policy describes how pk89 ("pk89", "we", "us", "our"), accessible at pk89.win, collects, uses, stores, and protects the personal information of players and visitors ("you", "your") in Pakistan and elsewhere. This Policy applies to all services offered on the pk89 platform, including account registration, PKR deposits and withdrawals, casino games, Rocket Crash, Jackpot Slots, Cockfighting, live dealer tables, and customer support interactions.

By creating a pk89 account or by continuing to use the pk89 platform after this Policy's effective date, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described herein. This Policy is written in English and the English version governs in all circumstances.

This Privacy Policy forms part of and should be read alongside the pk89 Terms & Conditions.

2 Data We Collect

pk89 collects personal data in the following categories:

2.1 Registration Data

When you create a pk89 account, we collect: full legal name, date of birth, Pakistan mobile number, and chosen username. This data is mandatory for account creation.

2.2 KYC and Identity Verification Data

To process withdrawals and comply with Know Your Customer requirements, we collect: a copy of your Pakistani CNIC or valid passport, a selfie or live photograph for identity matching, and proof of payment method ownership (for example, a screenshot of your Easypaisa or JazzCash account showing your registered Pakistan mobile number).

2.3 Financial Transaction Data

We record all PKR deposit and withdrawal transactions, including: transaction amounts, payment method used (Easypaisa, JazzCash, Raast, HBL, MCB, or USDT), transaction timestamps, and reference numbers provided by payment processors. This data is required for financial record-keeping and dispute resolution.

2.4 Gaming Activity Data

We record your gaming activity on the pk89 platform, including: games played, bet amounts, game results, session durations, and bonus redemptions. This data is used to operate the games, calculate payouts, and monitor for responsible gaming indicators.

2.5 Technical and Device Data

When you access pk89 we automatically collect: IP address, device type and operating system, browser type and version, mobile network operator (Jazz, Zong, Telenor, Ufone, etc.), session start and end times, and pages or game sections visited. This data is used for platform security, fraud detection, and performance optimisation.

2.6 Customer Support Data

When you contact pk89 support via Telegram @pk89official, WhatsApp pk89support, or email, we record the content and metadata of those communications in order to resolve your query and maintain service quality records.

Data Category	Collected At	Required?
Registration data	Account sign-up	Mandatory
KYC / identity documents	Withdrawal request	Mandatory
Financial transaction records	Each deposit / withdrawal	Mandatory
Gaming activity logs	Each session	Automatic
Device & technical data	Each platform visit	Automatic
Support communications	Support contact	When applicable

3 How We Use Your Data

pk89 uses the personal data it collects for the following purposes:

• Account management: creating, verifying, and maintaining your pk89 account and login credentials.
• PKR payment processing: executing deposits and same-day withdrawals via Easypaisa, JazzCash, Raast, HBL, MCB, and USDT.
• KYC compliance: verifying your identity and age (18+) as required before withdrawal processing.
• Game operation: delivering game outcomes, calculating winnings, and managing bonus wagering requirements.
• Fraud prevention and platform security: detecting suspicious activity, preventing multiple account registrations, and identifying patterns consistent with money laundering or bonus abuse.
• Responsible gaming monitoring: identifying players who may be showing signs of problem gambling and offering relevant support tools or interventions.
• Customer support: resolving player queries, complaints, and disputes.
• Platform improvement: analysing aggregated, anonymised usage data to improve the pk89 user experience for players across Pakistan.
• Legal and regulatory compliance: maintaining records as required by applicable law and responding to lawful requests from regulatory authorities.

pk89 does not use your personal data for unsolicited direct marketing without your explicit opt-in consent. Where you have consented to receive pk89 promotions, you may withdraw that consent at any time by contacting [email protected].

4 Legal Basis for Processing

pk89 processes your personal data on the following legal bases:

• Contract performance: processing is necessary to deliver the services you have contracted for by creating a pk89 account and accepting the Terms & Conditions.
• Legal obligation: processing is required for KYC verification and financial record-keeping under applicable regulations.
• Legitimate interests: processing is necessary for fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your fundamental privacy rights.
• Consent: where we process data for purposes such as marketing communications, we rely on your explicit consent, which you may withdraw at any time.

5 Data Sharing and Disclosure

pk89 does not sell, rent, or trade your personal data to third parties. We may share your data in the following limited circumstances:

• Payment processors: we share transaction data with Easypaisa, JazzCash, Raast, HBL, MCB, and USDT infrastructure providers to the extent necessary to process your PKR deposits and withdrawals. These providers are bound by their own privacy and security standards.
• Game software providers: we share anonymised session data with our licensed game software partners for the purpose of RNG auditing and RTP reporting. No identifiable personal data is shared with game providers.
• Identity verification services: we may use third-party KYC verification technology to validate CNIC and passport documents. These services process identity data on our behalf and are contractually bound to strict data security standards.
• Legal authorities: we will disclose personal data to law enforcement or regulatory authorities where required by a valid legal order or where we are legally obligated to do so in order to prevent fraud, money laundering, or other criminal activity.
• Business transfers: in the unlikely event of a merger, acquisition, or transfer of all or part of pk89's business, player data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

6 Data Storage and Security

All pk89 player data is stored on secured servers protected by multiple layers of access controls, firewalls, and intrusion detection systems. Data in transit between your device and pk89 servers is encrypted using 256-bit SSL/TLS encryption. Sensitive data at rest — including CNIC document images and financial records — is stored in encrypted form.

Access to personal data within the pk89 organisation is restricted to employees and contractors who have a legitimate need to access it for the purposes described in this Policy. All such personnel are bound by confidentiality obligations.

Despite our best efforts, no internet-based system is completely immune to security risks. If you suspect that your pk89 account has been compromised, please contact our support team immediately via Telegram @pk89official or WhatsApp pk89support so we can take appropriate action.

7 Data Retention

pk89 retains personal data for as long as your account remains active, plus a further period as required by applicable legal, regulatory, and financial record-keeping obligations. Specifically:

• Account and registration data: retained for the duration of your account plus 5 years after closure.
• Financial transaction records: retained for a minimum of 7 years in accordance with financial regulations.
• KYC documents: retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Gaming activity logs: retained for 3 years after the relevant session, then anonymised for aggregate analytics.
• Support communications: retained for 3 years from the date of resolution.

When data is no longer required for any of the purposes described above and no legal obligation requires its retention, pk89 securely deletes or anonymises it.

8 Cookies and Tracking Technologies

pk89 uses cookies and similar tracking technologies on the pk89.win website and platform to deliver and improve the service. Cookies are small text files stored on your device.

8.1 Essential Cookies

These cookies are strictly necessary for the pk89 platform to function. They maintain your login session, remember your language and display preferences, and ensure security features operate correctly. These cookies cannot be disabled without disrupting platform functionality.

8.2 Analytics Cookies

pk89 uses anonymised analytics cookies to understand how players navigate the platform so we can improve the user experience. These cookies do not identify you personally and the data is processed in aggregate form only.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the performance of the pk89 platform on your device.

9 Minors and Age Restriction

10 Exercising Your Data Rights

To exercise any of the data rights described in this Policy — including access, correction, deletion, restriction of processing, portability, or objection — please contact the pk89 privacy team using the details in Section 13. To protect your data, we will require you to verify your identity before processing any data rights request. We aim to respond to all verified requests within 30 days. Where a request is complex or involves a large volume of data, we will notify you within the initial 30-day period if additional time is required, up to a maximum of 60 days total.

11 Third-Party Links and Services

The pk89 platform does not include links to external third-party websites. Where third-party game providers' software is delivered through the platform, those providers operate under separate licence agreements and data processing agreements with pk89. pk89 takes reasonable steps to ensure that all third-party partners processing data on its behalf maintain appropriate privacy and security standards.

12 Changes to This Privacy Policy

pk89 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will publish the updated Policy at pk89.win/privacy-policy and notify registered players via an in-platform announcement. The "Effective Date" at the top of this Policy will always reflect the date of the most recent revision. Continued use of the pk89 platform after the effective date of any revised Policy constitutes your acceptance of the changes.

13 Contact

For all privacy-related questions, data rights requests, or concerns about how pk89 handles your personal data, please contact the pk89 privacy and support team through the following channels:

• Email: [email protected]
• Telegram: @pk89official
• WhatsApp: pk89support

The pk89 support team operates 24 hours a day, 7 days a week, in English, serving all players across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, and beyond. We aim to acknowledge all privacy-related enquiries within 24 hours.